FAQ

General Information

When & Where is Snow Machine Queenstown?

Snow Machine is taking place on September 10,11,12 and 13 2025. The festival is located in the stunning Queenstown, the adventure capital of the world! We will once again have 4 en-piste stages for you to enjoy during the day, followed by our Main Arena event from Thursday-Saturday.

What other activities are available?

If you’re looking for non-stop action and plenty of adventure, you’ve come to the right place! Queenstown has SO many heart-stopping and breathtaking experiences to choose from – you are in the adventure capital of the world after all!

Head to the activities section of our online store to see the options, including: Sky diving, bungee jumping, heli tours, canyon swings – the list goes on!

Get in touch with our team who will be able to book these in for you.

What does the festival entail?

Snow Machine Festival is four days and three nights of music, snow, après, adventure and so much memory making! Hit the slopes each morning before making your way to one of our four après stages across Coronet Peak and The Remarkables. Enjoy tabletop dancing en-piste as the artists from our line up hit the DJ decks. Make sure to keep an eye out for who’s coming to our Takeover Stages!

After that, make your way back down into town, and freshen up before heading to our Main Arena for a night of live music in full festival mode! But the night doesn’t stop there, some of Queenstown’s hottest bars and clubs will be hosting official after parties each night! Grab your friends and bounce between the venues for a dance before you head to bed, ready to do it all again the next day!

Throughout the week, we’ll also be hosting a number of additional events that you can grab a ticket to! Stay tuned to our socials as we announce these in the coming months..

When & Where is Snow Machine Queenstown?

Snow Machine is taking place on September 10,11,12 and 13 2025. The festival is located in the stunning Queenstown, the adventure capital of the world! We will once again have 4 en-piste stages for you to enjoy during the day, followed by our Main Arena event from Thursday-Saturday.

What does the festival entail?

Snow Machine Festival is four days and three nights of music, snow, après, adventure and so much memory making! Hit the slopes each morning before making your way to one of our four après stages across Coronet Peak and The Remarkables. Enjoy tabletop dancing en-piste as the artists from our line up hit the DJ decks. Make sure to keep an eye out for who’s coming to our Takeover Stages!

After that, make your way back down into town, and freshen up before heading to our Main Arena for a night of live music in full festival mode! But the night doesn’t stop there, some of Queenstown’s hottest bars and clubs will be hosting official after parties each night! Grab your friends and bounce between the venues for a dance before you head to bed, ready to do it all again the next day!

Throughout the week, we’ll also be hosting a number of additional events that you can grab a ticket to! Stay tuned to our socials as we announce these in the coming months..

What other activities are available?

If you’re looking for non-stop action and plenty of adventure, you’ve come to the right place! Queenstown has SO many heart-stopping and breathtaking experiences to choose from – you are in the adventure capital of the world after all!

Head to the activities section of our online store to see the options, including: Sky diving, bungee jumping, heli tours, canyon swings – the list goes on!

Get in touch with our team who will be able to book these in for you.

Queenstown Information

How do I get to Queenstown?

There are direct flights from most Australian capital cities and all major domestic airports in New Zealand to Queenstown International Airport (ZQN). Be prepared for the most picturesque flight of your life!

How do I get from the airport to my accommodation??

Queenstown airport is a only 15 min drive from the city centre and there are many options to get there:

  • Return airport shuttles
  • Book Car hire (feel free to ask our team about booking your rental)
  • Jump on the local bus into town (you can find the full timetable here)
  • Jump in a taxi, we recommend Queenstown Taxis or Green Cabs
Do I need to carry chains?

If you plan to drive up the mountain you are required to carry chains with you at all times, you will only be asked to fit them when conditions require. Please note 4WD vehicles are still required to carry chains.

Do I need a passport to travel to New Zealand?

If you are travelling from outside of New Zealand, yes. Queenstown is an international location and you will require a valid passport for travel. If you are not travelling on an Australian passport, make sure you have the correct visa.

What are the requirements if I am travelling from Australia?

You must follow all current New Zealand entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements for New Zealand and Australia here.

What happens if the mountains close?

In the event of extreme weather conditions, the resorts might deem it unsafe to be on the mountain, in which case the Après Stages won’t be running. We will notify ticket holders as soon as possible with any schedule changes. Don’t worry though, our Main Arena will keep the party going through the wind and rain. Let’s keep fingers crossed for bluebird days!

I've never skied/snowboarded before, can I still come?

Yes! The resorts in Queenstown have slopes that are beginner friendly and there is an Après Stages on both mountains that you don’t need to ski/board to. If you’re a beginner, or want to build up your confidence on the piste, you can book a lesson on our online store.

Where can I ski/snowboard?

Queenstown is home to two world class ski resorts, The Remarkables and Coronet Peak. They are both well suited to all levels and abilities.

Both ski resorts are a short drive from the city centre – we highly recommend jumping on a bus or carpooling as the car parks can get very busy!

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a great public transport system and plenty of taxis available.

Do I need to be double vaccinated to attend?

Snow Machine will follow the New Zealand government’s COVID-19 protection framework required for events.

What are the main transport options during Snow Machine week?

Please note that transport is NOT included in ticket or package bookings.

We will sell mountain transfer passes on our online store which give you access to the shuttles going to both Coronet Peak and The Remarkables.

Main Arena Shuttles will also be sold in the weeks running up to the festival. You can also pick these up in the Snow Machine Store during festival week.

Bus timetables and locations will be released on the Snow Machine App in the weeks before the festival.

How do I get to Queenstown?

There are direct flights from most Australian capital cities and all major domestic airports in New Zealand to Queenstown International Airport (ZQN). Be prepared for the most picturesque flight of your life!

I've never skied/snowboarded before, can I still come?

Yes! The resorts in Queenstown have slopes that are beginner friendly and there is an Après Stages on both mountains that you don’t need to ski/board to. If you’re a beginner, or want to build up your confidence on the piste, you can book a lesson on our online store.

How do I get from the airport to my accommodation??

Queenstown airport is a only 15 min drive from the city centre and there are many options to get there:

  • Return airport shuttles
  • Book Car hire (feel free to ask our team about booking your rental)
  • Jump on the local bus into town (you can find the full timetable here)
  • Jump in a taxi, we recommend Queenstown Taxis or Green Cabs
Where can I ski/snowboard?

Queenstown is home to two world class ski resorts, The Remarkables and Coronet Peak. They are both well suited to all levels and abilities.

Both ski resorts are a short drive from the city centre – we highly recommend jumping on a bus or carpooling as the car parks can get very busy!

Do I need to carry chains?

If you plan to drive up the mountain you are required to carry chains with you at all times, you will only be asked to fit them when conditions require. Please note 4WD vehicles are still required to carry chains.

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a great public transport system and plenty of taxis available.

Do I need a passport to travel to New Zealand?

If you are travelling from outside of New Zealand, yes. Queenstown is an international location and you will require a valid passport for travel. If you are not travelling on an Australian passport, make sure you have the correct visa.

Do I need to be double vaccinated to attend?

Snow Machine will follow the New Zealand government’s COVID-19 protection framework required for events.

What are the requirements if I am travelling from Australia?

You must follow all current New Zealand entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements for New Zealand and Australia here.

What are the main transport options during Snow Machine week?

Please note that transport is NOT included in ticket or package bookings.

We will sell mountain transfer passes on our online store which give you access to the shuttles going to both Coronet Peak and The Remarkables.

Main Arena Shuttles will also be sold in the weeks running up to the festival. You can also pick these up in the Snow Machine Store during festival week.

Bus timetables and locations will be released on the Snow Machine App in the weeks before the festival.

What happens if the mountains close?

In the event of extreme weather conditions, the resorts might deem it unsafe to be on the mountain, in which case the Après Stages won’t be running. We will notify ticket holders as soon as possible with any schedule changes. Don’t worry though, our Main Arena will keep the party going through the wind and rain. Let’s keep fingers crossed for bluebird days!

Package Information

What is included in the packages?

This year, we have the option to select between either 5 night or 7 night packages.

5 night packages include: 5 nights accommodation at your choice of lodging (9th – 14th September), 3 day lift passes for Coronet Peak and The Remarkables, entry to all après stages en-piste, and 3 nights at the Main Arena

7 night packages include: 7 nights accommodation at your choice of lodging (8th – 15th September), 5 day lift passes for Coronet Peak and The Remarkables, entry to all après stages en-piste, and 3 nights at the Main Arena

Are the packages refundable?

Packages are non refundable once purchased. Please check the Terms & Conditions for the full refund policy.

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

If you’re planning on skiing or snowboarding, please ensure you select Snow Cover and read the PSD to make sure it is right for you.

What happens if I can't make it anymore?

If you can’t make it to the festival anymore, we can process a name change on your booking if you have someone ready to replace you. Name changes incur an admin fee of $50 per change. Contact us at info@snow-machine.nz with the details of the new person and we can add the fee to your booking.

If you don’t have someone to replace you, we can write you a claims referral letter for you to seek compensation with your travel insurance provider (dependent on the situation). Make sure to have your travel insurance policy in place from when you book so you’re covered! (it doesn’t cost any extra to get it sorted earlier)

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the packages page. If it is not included it can be added for an additional cost at most properties when you check-in.

When will I receive my confirmation and travel vouchers?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks. Your travel vouchers will be sent to you via the Snow Machine App in the weeks running up to the festival!

Are there payment plans available?

Yes, we have different payment plans available for both tickets and packages!

For tickets only, you can pay a $199 per person deposit upon initial booking. The remaining $300 is the due on the 31st March. Any ticket purchases after this point will require full payment upfront. You can always choose to pay upfront as well.

For packages, a $199 per person deposit is required upon booking. The second deposit deadline of $400 per person is due on the 31st March and final balance is due on the 16th June. Any bookings made after the payment deadline dates will require payment within 48 hours, i.e. if you book in April, $599 per person is required within 48 hours. For bookings made after the final payment deadline, payment in full has to be submitted within 48 hours.

Can I make changes to my booking?

Sure thing! We can process name changes ($50 admin fee per change), and even move your accommodation to a different property, subject to availability.

All changes need to be finalised before our deadline, which is 40 days before the festival start date. Email us at info@snow-machine.nz to request any changes!

What is included in the packages?

This year, we have the option to select between either 5 night or 7 night packages.

5 night packages include: 5 nights accommodation at your choice of lodging (9th – 14th September), 3 day lift passes for Coronet Peak and The Remarkables, entry to all après stages en-piste, and 3 nights at the Main Arena

7 night packages include: 7 nights accommodation at your choice of lodging (8th – 15th September), 5 day lift passes for Coronet Peak and The Remarkables, entry to all après stages en-piste, and 3 nights at the Main Arena

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the packages page. If it is not included it can be added for an additional cost at most properties when you check-in.

Are the packages refundable?

Packages are non refundable once purchased. Please check the Terms & Conditions for the full refund policy.

When will I receive my confirmation and travel vouchers?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks. Your travel vouchers will be sent to you via the Snow Machine App in the weeks running up to the festival!

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

If you’re planning on skiing or snowboarding, please ensure you select Snow Cover and read the PSD to make sure it is right for you.

Are there payment plans available?

Yes, we have different payment plans available for both tickets and packages!

For tickets only, you can pay a $199 per person deposit upon initial booking. The remaining $300 is the due on the 31st March. Any ticket purchases after this point will require full payment upfront. You can always choose to pay upfront as well.

For packages, a $199 per person deposit is required upon booking. The second deposit deadline of $400 per person is due on the 31st March and final balance is due on the 16th June. Any bookings made after the payment deadline dates will require payment within 48 hours, i.e. if you book in April, $599 per person is required within 48 hours. For bookings made after the final payment deadline, payment in full has to be submitted within 48 hours.

What happens if I can't make it anymore?

If you can’t make it to the festival anymore, we can process a name change on your booking if you have someone ready to replace you. Name changes incur an admin fee of $50 per change. Contact us at info@snow-machine.nz with the details of the new person and we can add the fee to your booking.

If you don’t have someone to replace you, we can write you a claims referral letter for you to seek compensation with your travel insurance provider (dependent on the situation). Make sure to have your travel insurance policy in place from when you book so you’re covered! (it doesn’t cost any extra to get it sorted earlier)

Can I make changes to my booking?

Sure thing! We can process name changes ($50 admin fee per change), and even move your accommodation to a different property, subject to availability.

All changes need to be finalised before our deadline, which is 40 days before the festival start date. Email us at info@snow-machine.nz to request any changes!

Festival Information

What kinds of tickets are available?

If you’re not wanting to commit to a whole package, we have ticket only options to make sure you can still enjoy all the festival fun!

Please note Lift Passes are NOT included in any ticket only options. These tickets will get you access to the Après Stages and Main Arena nights!

  • Festival Ticket (includes all 4 days of Après Stages and 3 nights at Main Arena)
  • Festival Ticket + VIP (includes all 4 days of Après Stages and 3 nights at Main Arena in the exclusive Lodge VIP area)
  • Single Day Tickets (Gives you access to a night at Main Arena – either Thursday, Friday or Saturday).
  • Weekend Tickets (for the weekend warriors that want to enjoy just the Friday and Saturday, you can head to Main Arena on 2 pumping nights!)
  • Locals Tickets (for you legends living in town, keep an eye around town for where to get your discount codes)

Check our where to book tickets only here.

Is there parking available at the festival?

There is free parking available at Coronet Peak and The Remarkables. There is no offical parking available at the main stage, however street parking is available in surrounding areas.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol will be confiscated.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

When will set times be released?

Set times will be released via the Snow Machine app. Keep an eye out for when these go live! 👀

Where can I collect my wristband?

If you’ve purchased a ticket by itself, you can come and get your tickets scanned in exchange for your wristband at the Snow Machine Store, our info desk in the Station Building, or at Main Arena. Check all the locations on the map in the Snow Machine App!

Where will the festival be located?

From Wednesday through Saturday, you’ll find 2 après stages pumping at both Coronet Peak and The Remarkables during the day.

At each mountain, there is one stage located at the base station of the mountain, and the other is located en-piste (accessible only with lift pass by skiing/boarding in and out).

At night (Thursday – Saturday), the Main Arena will be located in Queenstown.

All locations will be visible in the map section of the Snow Machine App.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I pay with credit card at the events?

Yes, card is accepted at all events. Après and the Main Arena will be cashless. Please be sure to bring your credit/debit cards or make sure your phone is fully charged if you’re planning to use Apple Pay or Google Pay.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

ID will be checked upon entry EVERY night.

What forms of ID will be accepted?

Accepted forms of ID include a valid NZ or international passport, a current NZ drivers license or 18+/Kiwi Access Card.
Any other forms of ID including an Australian drivers’ licence or proof of age card is not acceptable under the NZ Sale and Supply of Alcohol Act 2012.

Where can I collect my Lift Pass?

If you have booked a Snow Machine Package, your lift pass will be in your welcome pack, along with your wristbands, when you check in to your accommodation.

If you purchased lift passes separately, you can collect your MyPass card from the kiosks or desks at the Station Building on Shotover Street. Make sure to do this before you head up the mountains, as you can’t access the chairlifts without scanning your pass.

What kinds of tickets are available?

If you’re not wanting to commit to a whole package, we have ticket only options to make sure you can still enjoy all the festival fun!

Please note Lift Passes are NOT included in any ticket only options. These tickets will get you access to the Après Stages and Main Arena nights!

  • Festival Ticket (includes all 4 days of Après Stages and 3 nights at Main Arena)
  • Festival Ticket + VIP (includes all 4 days of Après Stages and 3 nights at Main Arena in the exclusive Lodge VIP area)
  • Single Day Tickets (Gives you access to a night at Main Arena – either Thursday, Friday or Saturday).
  • Weekend Tickets (for the weekend warriors that want to enjoy just the Friday and Saturday, you can head to Main Arena on 2 pumping nights!)
  • Locals Tickets (for you legends living in town, keep an eye around town for where to get your discount codes)

Check our where to book tickets only here.

Where will the festival be located?

From Wednesday through Saturday, you’ll find 2 après stages pumping at both Coronet Peak and The Remarkables during the day.

At each mountain, there is one stage located at the base station of the mountain, and the other is located en-piste (accessible only with lift pass by skiing/boarding in and out).

At night (Thursday – Saturday), the Main Arena will be located in Queenstown.

All locations will be visible in the map section of the Snow Machine App.

Is there parking available at the festival?

There is free parking available at Coronet Peak and The Remarkables. There is no offical parking available at the main stage, however street parking is available in surrounding areas.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol will be confiscated.

Can I pay with credit card at the events?

Yes, card is accepted at all events. Après and the Main Arena will be cashless. Please be sure to bring your credit/debit cards or make sure your phone is fully charged if you’re planning to use Apple Pay or Google Pay.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

ID will be checked upon entry EVERY night.

When will set times be released?

Set times will be released via the Snow Machine app. Keep an eye out for when these go live! 👀

What forms of ID will be accepted?

Accepted forms of ID include a valid NZ or international passport, a current NZ drivers license or 18+/Kiwi Access Card.
Any other forms of ID including an Australian drivers’ licence or proof of age card is not acceptable under the NZ Sale and Supply of Alcohol Act 2012.

Where can I collect my wristband?

If you’ve purchased a ticket by itself, you can come and get your tickets scanned in exchange for your wristband at the Snow Machine Store, our info desk in the Station Building, or at Main Arena. Check all the locations on the map in the Snow Machine App!

Where can I collect my Lift Pass?

If you have booked a Snow Machine Package, your lift pass will be in your welcome pack, along with your wristbands, when you check in to your accommodation.

If you purchased lift passes separately, you can collect your MyPass card from the kiosks or desks at the Station Building on Shotover Street. Make sure to do this before you head up the mountains, as you can’t access the chairlifts without scanning your pass.